Returns and Refund Policy: 

  • No returns are allowed, other than in case of a wrong/damaged/defective product being delivered. In such a case inform us within 7 days and send the unpacking video along with it. You can write to us at coastaruchulu@gmail.comor call our Customer Care at  8019699370 between 8 am and 10 pm.
  • Coasta Ruchulu is not responsible and does not guarantee refund for cases where:
    • Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
    • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.
  • In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
  • Online refund is credited directly through the mode from which the customer has paid the money within 24a day. Once processed by Coasta Ruchulu, refund takes 7 to 10 business days to reflect in your account.
  • We do not give offline refund.
  • It will not be possible for us to accept any request for product exchanges.

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