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These Terms & Conditions govern your use of Coasta Ruchulu and the services provided by us. By using our website and our services, you understand our Terms & Conditions and accept them as a legal binding contract. We may change these Terms & Conditions at any time based on our discretion.

Products and Pricing:

  • The number of products on the website, product descriptions & prices may change from time to time.
  • Buying of a product on the website is subject to availability of product in current stock.
  • Coasta Ruchulu may, at any time without notice, modify, or stop selling any product or services.
  • In case a product or service is listed with incorrect information in terms of price, size, or any other information, due to typing errors or incorrect information received from suppliers of Coasta Ruchulu, Coasta Ruchulu shall have the right to decline or cancel any such order, even after you placed an order and paid for it & order confirmation by us. We will refund the money, if you have already been charged for the order and thereafter Coasta Ruchulu cancels your order.
  • The product specifications (quantity & quality etc.) mentioned are only approximate and may vary from the actual product, or the product photos.

Orders and Acceptance of Orders:

Even if you placed an order or made an offer to purchase, the confirmation of your order is based upon our discretion. Even after you get an order confirmation (email/SMS/push notification), it neither indicates our acceptance of your order nor our offer to sell. Coasta Ruchulu reserves the right to accept or decline your order, for any reason at any time, after receiving your order, whether in whole or in part. You might even be required to provide more verifications or information before we confirm your order. When you make a purchase, you need to provide the correct name and shipping address of the recipient. In case Coasta Ruchulu cancels all or a part of your order, you will have only one of the following resolutions:

  • If your account has already been charged for the cancelled order of Coasta Ruchulu will credit the amount charged for the cancelled order into your debit card/ credit card/ bank account, OR
  • Coasta Ruchulu will not charge you for the cancelled order or the cancelled portion of order into your debit card/ credit card/ bank account..

Note that Coasta Ruchulu accepts various types of payment methods including debit card, credit card, net banking, wallet, UPI etc. All the payments are subject to the terms and conditions of third party payment gateways, whether they are made through payment gateway on the Coasta Ruchulu website or through Coasta Ruchulu mobile application, and may be subject to change.

Order Modification/Cancellation Policy:

  • Coasta Ruchulu reserves the right to not accept orders or cancel orders from our side due to many reasons like Acts of God, unforeseen circumstances, products being out of stock, mistakes with listing of product or product information or prices, etc. For that, Coasta Ruchulu needs details and information before accepting any order.
  • Coasta Ruchulu currently doesn’t allow cancellation of orders. In the future, if we allow the same, we will try to contact you through email, phone, SMS, before cancelling an order. If we are unable to contact you, we will proceed with the cancellation.
  • When it comes to modification of orders, we only allow modification of orders if the product has not yet been prepared, or if work on the product has not yet started. Once the product has been finished, the modification option is disallowed.

Order/Delivery Confirmation E-mail:

  • After you place an order, and the payment process has been done, you will get an order confirmation email from coastaruchulu@gmail.com. It will contain the basic details of your order, including order number, etc.
  • if you have not received an order confirmation email, kindly message us at coastaruchulu@gmail.com or direct message us on Instagram or Facebook.

Delivery of Courier Products:

  • Coasta Ruchulu does not make any representation or warranty with view to the delivery of such order in the event the order is made to deliver through any courier agency or any third party.
  • The delivery of our products will be made through any of the courier companies and the deliveries are subject to the terms and conditions.
  • The date and time of products delivered through our courier partners are an estimate only. The estimated dates are dependent on various factors such as weather, accessibility of destination, strikes, holidays, curfews, act of god, situation in the region, etc. Exact delivery might not be possible and your order might be delivered before or after your selected date of delivery. You agree that the chosen delivery date is non-binding and that we are NOT liable to you in any way whatsoever. Courier companies deliver only on working days.
  • Caution: Since courier companies do not call before delivering an order, it is prudent for you to provide a shipping address where somebody is there to receive the order. If nobody is there to take the delivery, the delivery will not be redirected to any other address.
  • Occasionally, there might be some delay from our courier partners due to unforeseen events
  • Note:
  1. Our courier partners will only attempt delivery only twice if the recipient is unavailable. In case of incorrect delivery location or refusal by the recipient to take the delivery, the order will be thought as made. After two unsuccessful attempts at delivery, our courier partner will bring back the package and you shall be charged for it nevertheless.
  2. If a wrong shipping or delivery address has been provided to us, OR, if the recipient is not available, OR, if the recipient refuses to take the order, OR, if the premises is locked, we will consider the order executed.
  3. We request those who place the order to ask the recipient to tell to deliver to someone else such as a neighbour/ watchman, etc. if the recipient is not available.

Delivery Policies:

These are the specific policies applicable to certain locations or places.

 

  • Hostels & Enclosed Places:
    • In case of delivery at Hostels/PG/Cantonment/Enclosed Premises, please make sure to mention the city, Hostel name, full address of the hostel, telephone number of the recipient and the hostel, the name of the recipient, room number of the recipient, etc. and whether the recipient will come to the gate and take the delivery or send someone on their behalf.
    • Any order delivered with the reception or at the gate or with any responsible person will be considered executed.
  • Remote Locations and Towns:
  • We provide services in selected locations in selected cities only.
  • We provide only an estimate and approximate time and date of delivery. The delivery time and date may vary depending on various factors including unforeseen events, acts of god, weather, situation, location, etc.
  • If you provide incorrect name or incorrect shipping address, it is your sole responsibility.
  • We deliver only on working days. In the event of acts of God or unforeseen events like floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments, the delivery of order might be delayed. Coasta Ruchulu reserves the right to reschedule the delivery to another date.
  • We will attempt the order delivery only once as provided in the order received by Coasta Ruchulu. In case the delivery doesn’t get executed due to reasons not attributable to  Coasta Ruchulu. we will not do redelivery or refund to the customer and the customer will still be charged.
  • The after self considered executed in case the delivery is not done due to the following reasons such as: wrong address. Recipient not available. Premises locked. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable, . Recipient refused the products. Delivered the product at the Gate/Reception/Neighbourhood.

Wrong Orders:

  • In the case of placing two orders by mistake, if you tell us before the preparation of the product or dispatched, we will give you a refund for the duplicate order, subject to our satisfaction.
  • In case we suspect a duplicate order and try to contact you with the contact details given by you and if you are unreachable, then we will take a decision based on our discretion and it is final. We shall not be liable for refund, complaint, cancellation, etc.

Communications:

  • You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Coasta Ruchulu provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
  • In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at  8019699370 between 8AM and 10 PM, and notify them about the same.
  • Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.

Feedback and Suggestions:

  • At Coasta Ruchulu, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can write to us at coastaruchulu@gmail.com , or call our Customer Care at  8019699370 between 8 AM and 10 PM.
  • Your feedback and suggestions are important to us.
  • Note: Complaints need to be made within 7 days2 days from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, if you send us the unpacking video  within 7 days, we will replace it. For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

Damaged/Defective Products:

Damaged/ defective products are accepted by us only if you show us a video of unpacking the product or products as proof and subject to our satisfaction. If any product received by you is damaged/defective, you can inform us by sending the unpacking video. You can contact us, with the video of the unpacking at coastaruchulu@gmail.com or call our Customer Care at 8019699370 between 8 am and 10 pm, within 7 days of receiving the product. Subject to our satisfaction, we will deliver to you a new product. Note: We will refund money only in exceptional cases based on our discretion. Subject to the Terms and Conditions, if refund is initiated by Coasta Ruchulu, it takes 7-10 business days for the refund amount to reflect in your account.

Governing Laws of the country:

All the above conditions are subject to change, as per changes and applicability of the laws of the country with jurisdiction. Any change in the laws of the country may affect the terms and conditions specified above. We will not be responsible for any delay or failure, or change in our terms in such situations, beyond what can be managed within our reasonable control.

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